We wanted to reach out today and assure you that we are monitoring the coronavirus (COVID-19) situation closely and are working to ensure we meet the needs of our customers as well as provide for the health and safety of our employees. We realize this health situation has already been disruptive to many businesses across the globe and wanted to share facts about what we’re doing to support both our customers and employees.
To ensure our customers’ businesses are supported, we’ve taken specific steps as part of our business continuity plan. These steps include:
- Moving employees to work from home in a thoughtful, choreographed manner. This ensures your business continues to receive excellent stability and support.
- Working closely with our partners to make sure they have the personnel, equipment, and supplies to take care of our customers.
- We are monitoring collection site and lab impacts and will keep you informed of any impacts to your testing needs. To reduce the risk of exposure for collections, we encourage donors to schedule testing and to utilize collection-only sites when possible. Additionally, we encourage all donors to call ahead before going to a site to confirm service hours and process as they may be changing without prior notice.
- We are monitoring courts, government agencies, schools, etc. to keep you informed of any impacts regarding your background screening needs.
As a company proudly serving various industries, we know how critical the safety and compliance of your employees are. The online tools we provide are helping our customers maintain their business during difficult and complicated times like these. During this time the health and safety of you, your staff, and the public are paramount. We understand that balancing your employee’s safety with regulatory compliance potentially presents some challenges and as your partner, we are offering some suggestions and guidance to ensure you can make the best decision possible for your program. Below are possible changes you can make, or encourage your employees to make, to reduce the risk of exposure while continuing to test adequately.
- When possible utilize sites that only do collections, rather than clinic networks, that may be servicing sick patients.
- Require collectors to follow the CDC guidelines for hygiene best practices during collections.
- Utilize clinic networks that offer appointments, reducing the number of individuals in the waiting room.
- All monitored and observed tests should be conducted in spaces that allow for 6 feet of distance between collector and participant. Most facilities meet these requirements.
As the situation evolves, know we will be investing in our capabilities, equipment, and support and reacting in real-time to make sure we are here supporting our customers through this.
Together we will all get through this national crisis. Thank you for your continued confidence in our services.
President & CEO