As the COVID-19 pandemic continues, our thoughts are with everyone impacted. We know our role as your TPA has never been more important, and we are committed to doing everything we can to ensure that you and your employees receive the support and quality service needed throughout this evolving situation. The priority at FSSolutions remains to protect the safety of our clients and their employees, along with the health and well-being of our team members during this trying and difficult time. We’ve operationalized our business continuity plan to provide rapid response to safeguard our workforce. Our IT department worked swiftly and diligently to set each staff member up with all of the resources and equipment needed to work from home. These actions have allowed us to continue to provide services to our clients safely.
We’ve received many inquiries from our clients regarding regulations and service availability, we address some of these concerns below. We will continue to keep you updated as this situation evolves.
The Department of Transportation and its sub-agencies have not waived any drug and alcohol testing or background screening requirements at this time. Therefore, we recommend that you continue with those programs as required by regulation for all testing reasons. Please note that Emergency Declaration No 2020-002 does not exempt any driver or employer from the controlled substance and alcohol use testing requirements of 49CFR Part 382
The Department of Transportation plays an active part in the United States Government’s response to the coronavirus (COVID-19). As a member of the White House Coronavirus Task Force, DOT helps support the Administration’s efforts to contain and mitigate spread of the virus, and ensure continuation of critical infrastructure support and relief for the American people.
FSSolutions is also closely monitoring any potential closures of Government agencies, courts, schools, and various business that would affect the delivery of our Background Screening Services. We continually update our clients within our Background screening portal of any closures or court delays. At this time, you should expect delays with regards to previous employer verifications and education verifications, as well as some limited court delays.
FSSolutions operations team remains in contact with our lab partners and can report that all are running at normal operational levels. Our team is also monitoring clinic and collection site partner operations and can provide updates to our clients. During this emergency, our recommendations to all clients is that they contact
the sites directly to make an appointment for your applicant/employee, and to confirm hours of operations. Should you require additional support, you can always call us during normal business hours, and we can assist you.
Collection networks are taking steps to reduce waiting area numbers. Here is the link to LabCorp’s and Quest’s current guidance.