As part of the transition process, FSSolutions sent several team members to our location to meet with our staff, understand our needs, and identify areas where process improvements could be made. They also held weekly calls, working closely with our Safety, IT, and Field associates to make the transition as seamless as possible.

FSSolutions has been a valued partner of Ruan since 2015, and we are proud of the relationship we have developed over the last five years. They have invested time into understanding our business and work with us to resolve our compliance challenges. The FSSolutions team is responsive, and they are always just a phone call or email away to address day-to-day questions or unique scenarios. FSSolutions is well-versed with the FMCSR, and it gives us comfort knowing medical professionals are reviewing each individual physical, return-to-work case, and drug screen. In addition to delivering regular key performance indicators for monitoring service levels, the FSSolutions team conducts quarterly business meetings that enable us to review trends, explore opportunities for increased efficiency, and benchmark our Company's performance. We value our partnership with FSSolutions and recommend their services to others in the transportation industry.

FSSolutions has been the Third-Party Administrator for the State of Georgia drug and alcohol testing program since January 2014. FSSolutions has consistently met the requirements of our contract. The professionalism, quality of services, and knowledge of the staff has been valuable to our program.

As the Drug and Alcohol Program Manager, I have had the pleasure of working with FSSolutions for almost two years. During this time, the experience has been enjoyable. I want to highlight the excellent customer service that I have received as well as the quick response time to address any issues. It makes a tremendous difference that I can also pick up the phone and speak with the same representative regarding our account. I have witnessed other providers that are not able to provide the same level of services or consistency. I am also very appreciative of the easy-to-navigate website and tutorials or webinars often provided by FSSolutions. This helpful information provides regular updates and shows potential hazards during collection. It continues to be a pleasure to work with the FSSolutions team members regarding our drug and alcohol program. I look forward to continuing this relationship with the knowledge, experience, and professionalism FSSolutions has provided .

We are very pleased with the excellent service we've received from FSSolutions and have found their staff efficient, knowledgeable, and easy to work with. Their web-based tools, including reports and result retrieval, provides prompt, secure access to donor results. Their audit support and compliance services have proven very valuable to us. I would highly recommend their services to any FTA covered employer.

SMART is a public transit agency that employs approximately 700 safety-sensitive employees. FSSolutions has been the Third Party Administrator for SMART's drug and alcohol testing program since 2006, providing services in accordance with CFR 49 Parts 40 and 655. They have successfully assisted the Authority in satisfying the Federal Transit Administration's requirements related to SMART's drug and alcohol testing program. We have been extremely satisfied with the services provided by FSSolutions and recommend them as a Third Party Administrator for drug and alcohol testing programs of any provider required to comply with such Federal requirements. The professionalism, quality of services, and staff knowledge have been exceptionally valuable to our program.

Choosing FSSolutions in 2015 to be our physical and drug screening provider was one of the best decisions we've made. FSSolutions filters through thousands and thousands of physicals each year for our Company efficiently, timely, and in an organized manner. Ruan frequently calls and emails for advice, clarification, or general questions. Each response is quick and helps resolve the issue or answer the questions. We have the utmost confidence in FSSolutions and the services they provide us. I would not hesitate to recommend their services to anyone looking for an all-encompassing provider. Their partnership is truly recognized and appreciated.

Piedmont is a regional air carrier that provides scheduled passenger service throughout the Eastern United States. We are required by the FAA and the DOT to have an approved drug and alcohol program. The rule requires us as an airline to provide pre-employment drug screening, random drug and alcohol screening, post-accident drug and alcohol screening, and reasonable suspicion drug and alcohol screening. Piedmont has worked with FSSolutions, for many many years. FSSolutions provides a list of approved collectors and collection facilities throughout the US. They also provide a random selection service, screen all urine specimens, provide MRO services, and various other TPA services required in the regulations.

We are genuinely pleased with the service provided by FSSolutions. They provide good service to us on the routine services, but most importantly, they are very responsive when we encounter non-routine issues. I would wholeheartedly recommend that your Company seriously consider using FSSolutions for your drug and alcohol program needs.

For over 21 years, FSSolutions has been a great partner in supporting Pepsi's Drug and Alcohol testing requirements. Their expertise, insights, and guidance in the Drug and Alcohol and MRO areas have provided us with an invaluable ally. There is little doubt that we have been the benefactor of their consultative approach, which is widely recognized and appreciated across our entire organization. FSSolutions' entire team has instilled complete confidence through the quality of work performed and the professional manner in which it was delivered. I do not hesitate to recommend FSSolutions to anyone looking for a premier provider of these services.

FSSolutions has provided services to the PennTEST consortium, a statewide consortium of 24 Pennsylvania transit systems/agencies, since 2001. Services with FSSolutions were established initially via a competitive bid process, and they continued to successfully bid to remain the Third Party Administrator for PennTEST for the past seventeen years. FSSolutions has provided these services in accordance with CFR 49 Part 655 and CFR 49 Part 40 and successfully assisted Pennsylvania's transit providers in satisfying all Federal Transit Administration requirements. The staff at FSSolutions are professional, knowledgeable, quick to respond, and thorough. They are adept at every stage of the program, from initial collection site setup, through reporting, to FTA program audits. I would highly recommend FSSolutions as a Third Party Administrator for drug and alcohol programs of any provider required to comply with such Federal requirements.

I have had the pleasure of working with FSSolutions for the past fourteen years. As the contract oversight manager for the Florida Department of Transportation's statewide contract with FSSolutions, I have interacted with representatives from all levels of the organization and have found each team member to be personable, professional, and attentive to our state's drug and alcohol testing needs. Florida's contract with FSSolutions has benefitted more than three hundred transportation providers throughout the state since 1996. FSSolutions has been an extremely valuable resource for regulatory guidance to our agencies whose programs are mandated by the Federal Motor Carrier Safety Administration and the Federal Transit Administration. Additionally, FSSolutions has provided Florida DOT with support and technical assistance during FTA drug and alcohol program audits and FTA state management reviews. When the Florida Department of Transportation has issued requests for proposals, FSSolutions has always exceeded the minimum standards in our scope of service. In comparison with other third-party administrators, the level of service and industry knowledge held by the leadership team at FSSolutions is far superior.

Calhoun County Senior Citizens Association, Inc./Calhoun County Transit has been using FSSolutions under the State of FL contract for over 20 years, starting in 1997. FSSolutions has always worked with the providers to ensure that everything is kept confidential and results are submitted to the website in a timely manner. If we ever have to call FSSolutions with an issue 'usually on my part,' they get right on it and correct the issue for me! It is a pleasure working FSSolutions because of the knowledge and experience they bring to the State of Florida Drug Program.

We have been working with FSSolutions, for several years and have been very happy with the service provided by our dedicated team! Coming from the staffing world, we can be pretty high maintenance – we have a ton of specifications and ever-changing requirements, expect quick turnaround time, and constantly change our account setup based on our clients' specifications. FSSolutions has always been super accommodating to our needs and offered viable solutions to many of our tricky situations that arise practically on a daily basis. We know that we're a valued client and are reminded of this all the time as they reach out to us for input on system upgrades to ensure that their goals align with our needs. I greatly appreciate the partnership and know my team does as well.

FSSolutions provides a wide variety of services to our members, including establishing collection facilities, administering random selection, laboratory testing, MRO services and recordkeeping. Our members frequently remark that the services have relieved much of the administrative burden for them. More importantly, the services are provided to ensure regulatory compliance for the airlines and their vendors. FSSolutions staff is also noted for their high level of customer service and attention to detail.

Our regional air carrier provides scheduled passenger service through the eastern US. We are required by the FAA and the DOT to have an approved drug and alcohol testing program. We have worked with FSSolutions (formerly FirstLab) for many years. FSSolutions provides a list of approved collectors and collection facilities throughout the US. We are genuinely pleased with the service provided by FSSolutions, they provide good service to us on the routine services, but most importantly, they are very responsive when we encounter non-routine issues. I would wholeheartedly recommend FSSolutions to anyone looking for a drug and alcohol program.

Probably the very best thing about FSSolutions is their level of customer service. Anytime we have had an issue or concern, they have quickly handled everything we have thrown at them. I constantly hear praise from my team for the service they are providing! Additionally, the turnaround time has been significantly faster than previous vendors, which is a huge part of our business, especially in the staffing world.

We are a fairly large company with multiple divisions and very complex screening requirements; however, FSSolutions made the switch for us relatively seamless and continued to meet our expectations daily.

From the representatives in the office to the collectors in the field, FSSolutions' staff have instilled complete confidence through the quality of work performed and the professionalism with which it is done. I do not hesitate to recommend them to anyone looking for services in this field.

FSSolutions made the transition easy and led with professionalism and attention to the needs of our program. FSSolutions Account Coordinators and leadership have been responsive, available, highly competent and friendly. They have partnered with us to make the transition efficient and easy for staff and participants. FSSolutions continues to be responsive and available when we need them – no matter the time zone.

FSSolutions has provided drug and alcohol testing services in accordance with CFR 49 Part 655 and CFR 49 Part 40 and successfully assisted our member's transit providers in satisfying all Federal Transit Administration requirements. The staff at FSSolutions are professional, knowledgeable, quick to respond and thorough. They are adept at every program stage, from initial collection site setup through reporting results to FTA program audits.

An account under the management of FSSolutions, with the oversight of a dedicated account coordinator, is in the best of hands. I have acted as the DER for our drug and alcohol testing program for over 15 years and truly feel that our program receives the best customer service in the industry through FSSolutions.

Our nationwide drug and alcohol testing program consists of hundreds of locations throughout the country, each with a regulated (FMCSA) and non-regulated lab account. Our annual testing volume totals approximately 23,000 urine drug tests and 19,000 alcohol tests. Our FSSolutions Account Coordinator exceeded our expectations in customer service, responsiveness, experience in the industry, knowledge of applicable regulations, and our unique policy and procedures.

We had our first FTA Drug and Alcohol Program Audit, and we did very well! A sincere "Thank You" to each of you at FSSolutions. The auditors were very complimentary of each of you, and I could not have been more pleased. The Senior Resource Association management and I appreciate all your time, the many emails and conversations we had before the audit, and your willingness to support us. To a continued work relationship. Thank you again!

FSSolutions provides excellent service to us daily, but most importantly, they are extremely responsive when needed for assistance with an urgent matter. FSSolutions proved to be an invaluable partner when faced with the challenging task of managing our drug and alcohol program needs.

FSSolutions has provided services in accordance with CFR 49 Part 655 and CFR 49 Part 40 and successfully assisted us with satisfying a Federal Transit Administration audit of our drug and alcohol program. I would highly recommend FSSolutions as a third-party administrator for drug and alcohol programs of any provider required to comply with such federally mandated requirements. The professionalism, quality of services, and staff knowledge are first-rate and have been incredibly valuable to our programs.

Everyone at FSSolutions, from the Account Coordinators to the senior leadership team, has instilled complete confidence through the quality of work performed and the professionalism with which it is done.

FSSolutions has been our TPA for drug and alcohol testing services since 1995, helping us meet the requirements of the US DOT (FMCSA) testing regulations, along with our non-DOT testing also.

We are a trucking company located in central Wisconsin; we have an active fleet of approximately 335 trucks/drivers that travel nationwide. We enlisted FSSolutions in the Fall of 2013 to help us with overseeing our Driver DOT Physicals and management of our medical documents. Later, we went on to add FSSolutions services for managing our Return to Work Cases and our DOT Drug and Alcohol Testing Programs. There is a piece of mind knowing that FSSolutions' expertise is assisting us with DOT Regulations when it comes to managing a trucking company and keeping us current on upcoming proposed changes. Working with them has made a difference for our Company. FSSolutions support is always readily available and professionally delivered.

FSSolutions has been providing drug and alcohol testing, regulatory compliance, and consulting services to our members since 1994. FSSolutions has provided these services in accordance with the Department of Transportation (DOT) and Federal Aviation Administration (FAA) regulatory requirements (49 CFR Part 40, Part 121 and Part 67).

We began working with FSSolutions in 2014 and have been very pleased with the service they have provided. We are a relatively large staffing company with multiple divisions and very complex screening requirements, so the process can be a little overwhelming anytime we change vendors. However, FSSolutions made the switch for us rather seamless and have continued to meet our expectations on a daily basis. Probably the very best thing about FSSolutions is their level of customer service. Anytime we have had an issue or concern, they have quickly handled everything we have thrown at them. I constantly hear praise from my team on the service they are providing! Additionally, the turnaround time has been significantly faster than previous vendors we have used, which is a huge part of our business, especially being in the staffing world. I would gladly recommend FSSolutions to others moving forward!

FSSolutions has been a valued business partner, providing our members with regulatory guidance, audit support, consultation on testing issues, as well as education and training. The partnership with FSSolutions has been a tremendous asset regarding a service offered to our members, and it has been a true partnership.

I would highly recommend FSSolutions as a provider and business partner to any employer or association required to comply with federally mandated requirements. The professionalism, quality of services, and staff knowledge are first-rate and have been incredibly valuable to our members.

For over 25 years, FSSolutions (formerly FirstLab) has been a great partner in supporting our drug and alcohol testing requirements. Their expertise, insights and guidance in the drug and alcohol and MRO areas have provided us with an invaluable ally in these areas. There is little doubt we have been the benefactor of their consultative approach, and it is widely recognized and appreciated across our entire organization.

There is peace of mind knowing that FSSolutions' experts are assisting us with DOT Regulations when it comes to managing a trucking company and keeping us current on upcoming proposed changes. Working with them has made a difference for our Company. FSSolutions' support is always readily available and professionally delivered.

We are a trucking company located in central Wisconsin; we have an active fleet of approximately 335 trucks/drivers that travel nationwide. We enlisted FSSolutions to help us with overseeing our DOT Physicals and management of our medical documents. Later, we went on to add our Return to Work cases and our DOT drug and alcohol testing programs. Their quality of service and knowledgeable team exceeded our expectations.

The FSSolutions team has been extremely helpful in the transition period, holding weekly calls and working closely with our Safety, IT, and Field associates to make the transition seamless. We are confident in their professionalism and ability to deliver the services we need to keep our business running smoothly.

We looked at several different Third Party Administrators to oversee our drug and alcohol program, recerts, and new hire physicals. FSSolutions came to our corporate offices on multiple occasions and presented their program to various members of our leadership team. They were very professional and answered all of our questions and concerns about switching Third Party Administrators.

I would like to take a moment to recognize the great folks who service our physicals. In all our years at USA Truck, We have seen many things and worked with people from all walks of life. It isn't often that we come across such an amazing group of people. We are grateful for the service that your folks provide and certainly couldn't work as efficiently as we do without them. They are always willing to help any way they can, and I can't tell you how much we enjoy working with them. They are just great human beings. They are truly appreciated. Keep up the great work.

FSSolutions has been providing services to Schneider, Inc. for over ten years. We looked at several different Third Party Administrators to oversee our drug and alcohol program as well as our re-certification and new hire physical process. Our Company personally contacted several of their current clients and talked extensively about the service they receive and their experience with FSSolutions. Everyone had great things to say about the FSSolutions process and the great customer service provided by their professional and knowledgeable staff. As part of the transition process, FSSolutions sent several team members to our location to meet with our staff, understand our needs, and identify areas where process improvements could be made. They also held weekly calls, working closely with our Safety, IT, and Field associates to make the transition as seamless as possible. I would highly recommend FSSolutions as a third-party administrator for drug and alcohol programs of any provider required to comply with such federally mandated requirements. The professionalism, quality of services, and knowledge of the staff is first-rate and has been incredibly valuable to our programs.

It has been amazing working with FSSolutions. We no longer need our compliance team to chase results from clinics all day because FSSolutions stays on top of the process. This allows our team to spend more time working directly with our travelers and internal staff. ~ Director of Compliance, Marvel Medical Staffing We were with another vendor, and they were not meeting our needs. Our turnaround times were abnormally long, at times taking a month or longer for a background check and 2-3 weeks for lab work. In a fast-paced industry like medical staffing, we need results ASAP so that our healthcare workers can start on time. We gave FSSolutions quite a few hoops to jump through during the vetting process, including running a few problematic backgrounds that had been running for four weeks. FSSolutions provided results in under a week and still before we had results from our current vendor. We immediately found that their staff's expertise was well above our other vendor and their turnaround times for backgrounds were within 24 hours and labs were within three days. This has been amazing, especially during a pandemic. Even in the eight months we have been with them, they have decreased turnaround times in all areas, even as our staff increases

Some of the platform's values include enhancements just since we started, including the shipping popup format, the clarity of the background checks SS tracers, and the ease of getting things to our travelers using email and texting. They are constantly trying to improve the service to us as a consumer and are always open to feedback

We have many more options for clinics throughout the United States. If there is not a clinic in the area where you are searching, their staff will assist you in finding a location and they are more than willing to develop a relationship with that clinic.

There are so many great things to say about the team. We are so happy with the services and the care our account receives from the FSSolutions team. We have monthly check-ins where they want our feedback, both good and bad, and they always work collaboratively with us to improve service. They are always available to schedule training and education for our team anytime there are areas of concern or questions regarding processes or state regulations. The availability of the staff assigned to us is unmatched and we are so grateful to be working with them. During the initial sales calls and demos, FSSolutions made many promises, and we are happy to report that they have delivered and gone above and beyond our expectations.

It is exciting to see that FSSolutions employs industry leaders like Marc Bourne because we know that we are receiving the best and most current information regarding backgrounds and state regulations

FSSolutions has been a wonderful partner to work with! Their easy-to-use platform has helped us save time when ordering backgrounds and helpful tools such as the turnaround time charts and important announcements help keep us up to date on potential search delays. FSSolutions has the best customer service and communication, which were pain points we had with our former vendor. They are fast to respond to urgent matters and are great at explaining the reason for a delay so we can best understand and communicate with our client. We meet with the FSSolutions team monthly to collaborate on solutions to problems and work together to improve processes. Working with FSSolutions has helped us get our employees credentialed faster which has helped our business grow.